Knowledge Base

Rental Period

Our rental periods are structured for our online customers for a 2 day up to a 28 day rental period. Should you need it longer you may contact us to arrange it. The rental period begins when the first delivery attempt is made OR on the day it was originally ordered to arrive (whichever comes later of course), so please be sure you're there to sign for it on the day it's expected to arrive. We will remind you when the time comes to return your gear so you can focus on what you do best but ultimately it is your responsibility to remember.

For a 3-day rental, if your rental is scheduled to begin on a Friday and delivery is attempted or made, then you are expected to drop off your gear the following Monday before 5:00 PM in your time zone.

Renting for the First Time (Please Read)

The first time an order is placed under a registered account that order and user (you) is verified. This is to confirm the renter is who they say they are. Your order may be canceled if timely responses aren't made to inquiry emails, calls or texts. A copy of a government issue photo ID may also be required for further confirmation if a certificate of insurance cannot be provided. This may include taking a picture of yourself in order to match your submitted ID. Passports are not accepted. If you are renting on behalf of an organization (church, school, touring / production co) it helps if you use a shipping, billing or email address related to that organization.

Reservations

Reserve away! You can schedule a rental up to 6 months in advance. Place it in your cart and select your dates. Your credit card will be charged the day that the order is placed (kind of like a plane ticket). Keep in mind rentals cannot begin or end on a Saturday, Sunday and certain holidays (New Years, Memorial Day, Labor Day , July4th, Thanksgiving, Christmas) . Always plan on reserving your gear to arrive the day before if it is critical to have. So if you have rehearsals on a Tuesday, schedule it so it arrives on a Monday. We find that FedEx has been very accurate in their arrival times but sometimes weather or other events can prevent your gear from getting to you. We are highly committed to getting your rental out the door so it arrives on or before the day you reserved it for, but we cannot control what happens from there.