Knowledge Base

When do you charge my credit card?

Your card is charged within 24-48 hrs of the day the rental order is placed.

What is the latest time I can get my order in?

We receive orders until 3:30 PM CST. Orders placed close to closing time may need verification via email, phone, or text, so please keep an eye out for a call from us. Order invoices that require "last minute" arrangement through a sales rep must be paid in full before they are shipped. You can also text us 844-736-3642 if its after our cutoff time and we might be able to squeeze it out.

Rental Period

Your rental period begins on the day you requested your gear to arrive when you checked out at MicRentals.com. If your order for some reason arrives later than expected, your rental period will be adjusted accordingly to avoid any late fees. Rental periods cannot be selected to begin on Saturday or Sunday. Rental periods can end on Saturday or Sunday. Just ship it back the following Monday. In order to avoid any unnecessary late fees, please drop off your gear at an authorized FedEx/UPS location location (such as FedEx Office) and obtain a receipt. Residential recipients receive ground shipments via FedEx Home which delivers Tuesday thru Saturday. If your order start date begins on a Monday then we will call to either move your rental date to begin on Tuesday or get your permission to switch the shipping service to UPS or USPS.

Late Returns vs. Extensions

All extensions must be approved by us before 5:00 PM of the day your rental needs to be dropped off at FedEx. We just want to be sure that your extension is not going to cut into another reserved rental period before we agree to it. Your extension is going to be calculated at the rate of your existing rental. So if you have a 7-day rental for $70.00, each additional day will cost $10.00. Late fees, on the other hand, occur when your rental is returned late. Daily late fees are calculated based on 25% of a 7 day rental rate and will automatically be charged to the card on file. These are usually noted on your sales receipt inside your info packet.

Oh Snap! (When "Stuff" Happens)

Because we have been on the receiving end of bad rentals and logistical mishaps in our careers, we lose sleep when something goes wrong with your order. We do everything in our power to be sure your rental leaves and arrives on time but sometimes things just happen. We guarantee that your package is handed over to FedEx so that it is scheduled to arrive on or before your rental start date. We will notify you of any delays or exceptions and what your options are going forward. Please consider these factors in selecting your rental period and make a backup plan or add buffer time to your rental.